Travel regulations during COVID-19 Pandemic
- What are special flights and how do they differ from scheduled flights?
- Why is the number of special flights limited to some countries only?
- Where can I take a COVID-19 test before departure?
- Do passengers need to provide certificates or COVID-passports when leaving the country?
- Can I get a refund if my COVID-19 test is positive?
- Who is eligible to travel to Azerbaijan on special flights?
Booking and ticket purchase
- I cannot purchase the flight ticket online, an error occurs that my card is blocked. What is the reason?
- Is it possible to purchase the flight ticket online using another person’s bank card?
- What documents are needed to purchase the flight ticket?
- Why are the prices for the flight tickets on different dates and on the same route different?
- I see some flights in your schedule, but there are no available tickets for the dates in the schedule. Why?
- How can I purchase flight tickets at the most favorable price?
After purchasing the flight ticket
- Can I take advantage of AZAL-Miles frequent-flyer program on flights of Buta Airways?
- If I’m flying with a transfer flight through different terminals of Heydar Aliyev International Airport. Do I need a transit visa?
- Does the flight ticket include meal on board the aircraft?
- How do I add services or make changes to the existing booking?
- While purchasing the flight ticket online, I confused the name and surname in places, or there was an error when specifying the passport number (phone, address, etc.). What can I do?
- I purchased the flight ticket online, but I did not receive any confirmation. What is the reason?
Refund and exchange of flight ticket
Questions about carriage of baggage
- The airline lost my baggage. Where can I apply for?
- I need to travel with an oxygen cylinder. Are they allowed on board the aircraft?
- What kind of pets is allowed for carriage on board the aircraft?
- Is a baby stroller or wheelchair accepted for carriage free of charge on the flight?
- Is it possible to take a backpack or a sport bag into the cabin free of charge?
- What items can be carried on board free of charge?
Travelling with children
- What should I do if I am late for checking in or boarding a flight?
- I purchased flight tickets for several passengers, but we were seated in different parts of the cabin. Can I change seats on the aircraft?
- What does priority seat mean?
- Can I choose a seat on the flight free of charge?
- For check-in at the airport, I was asked for money. Is it normal?
- Do I need to bring to the check-in at the airport a printout of the itinerary receipt and the credit card that paid for the ticket on the website?
Requests to Airline
- How to know about your promotions and sales?
- How to contact Press Service center of the airline?
- Do you have any vacancies?
- When will you launch new flights?
- I found a mistake on the website. How can I inform you?
- How can I complain about the quality of the provided services?